Privacy policy

 This privacy notice tells you what to expect us to do with your personal information.

Contact details
This website is managed by Brookwood Park Limited.

  • Post: Brookwood Cemetery, Glades House, Cemetery Pales, Brookwood, Woking, Surrey, GU240BL
  • Telephone: 01483 472 222
  • Email: info@brookwoodcemetery.com

What information we collect, use, and why

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Marketing preferences
  • Website and app user journey information
  • Records of consent, where appropriate

We collect or use the following personal information for dealing with enquiries:

  • Names and contact details
  • Address
  • Correspondence

Lawful basis and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below.

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure – You have the right to ask us to delete your personal information. .
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
  • Your right to object to processing – You have the right to object to the processing of your personal data.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful basis for collecting or using personal information for marketing purposes is:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful basis for collecting or using personal information for dealing with enquiries is:

  • Legitimate interests – responding effectively and appropriately to your enquiry without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

  • Directly from you

How long we keep information

If you have consented to giving us your personal data for marketing purposes, we will keep it until you withdraw consent or unsubscribe.
Personal data collected while dealing with enquiries will be held for as long as required or as set out in our Information Security Policy. You can contact us to ask us to access or to rectify the personal data we have about you or to object to the processing of it.

Who we share information with

We will not share your personal data unless it is beneficial to you in helping to resolve your enquiry. In this instance will inform you before doing so and ask for consent where necessary.

Sharing information outside the UK

 Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.,For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us.

When you sign-up to receive marketing updates from us your data is transferred outside the UK:

  • Organisation name: Intuit Mailchimp
  • Category of recipient: Email marketing software provider
  • Country the personal information is sent to: USA
  • How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

How to complain

 If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Telephone: 0303 123 1113
  • Website: ico.org.uk/make-a-complaint

Last updated: November 2025